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our mission statement | who we are | our strategic objectives | management organisational structure | policy and strategy documents | consultation
our mission statement
"Creating opportunity for all through information, advice, guidance, learning and inspiration"
who we are
The Library and Information Service is an important community resource available to all - whatever your age or interest. It provides lending and reference facilities, free access to its 235 People's Network computers and information facilities. 34 libraries provide a comfortable and welcoming environment available weekdays, evenings and at weekends. Five mobile libraries also take learning resources to rural and urban areas.
our strategic objectives
Supporting our mission statement are our strategic objectives. We aim to:
- promote literacy skills and an appetite for reading and learning
- widen participation and demonstrate impact of libraries in supporting learning
- provide access to the services people need through effective use of Internet & computer technology
- contribute to the achievement of e-government targets for service take-up and audience engagement
- deliver an inclusive service that reflects and helps build cohesive communities
- provide library premises that meet the needs of 21st century communities
- build capacity to deliver transformation
management structure
> management organisational structure
policy and strategy documents
Warwickshire Library & Information Service produces and contributes to a number of policy and strategy documents:
consultation
We like to know what you think of the service we provide. We regularly undertake consultations to help us understand your ideas, views, concerns and opinions.
| > | Local Studies User Survey 2006
A survey to help us check awareness of the collections held, usage and satisfaction levels. |
| > | Adult Public Library User Survey 2003
Adult library visitors were asked to complete straightforward questionnaires on the levels of service and satisfaction they received. |
| > | Children Public Library User Survey 2004
Young library visitors completed a questionnaire, which helped us to measure their satisfaction with various aspects of the service. |
| > | Mobile Library User Survey 2003
We asked users to complete a questionnaire to help find out what they thought of the service. |
| > | People's Network 2 Survey 2004
We asked users of the People's Network, in Warwickshire Libraries, to complete an online questionnaire to help find out what they thought of the service in the libraries |
| > | Home Delivery Service Survey 2006
All customers receiving a home delivery service in Warwickshire were invited to take part in a national interview survey. 406 customers took part |
| > | Reservation Survey 2005
The Reservation Survey was undertaken during November 2005. |
| > | e-Public Library Users Survey 2005
Public Library User Surveys (PLUS) were carried out in 32 Warwickshire libraries during November 2005. This report highlights the key findings from an Information and Communication Technology survey.
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