Welcome to Warwickshire County Council

I connect to the web with a wireless modem / router. Is this OK ?
Yes - but connecting with a physical telephone line to the internet usually offers a faster, more secure and more stable connection to the internet than using a wireless link.

If your computer loses its connection to the internet, you will probably lose what you have typed in since the last time you saved your form. However, most people are able to log in to our website without reporting any problems, and a significant number of these will have been done wirelessly. If you do need to use a wireless connection, please ensure that you follow all of your hardware manufacturers' recommendations. These will help to guard against hackers, but will not guarantee that your PC stays online 100% of the time.


The system keeps logging me off. What can I do?
To protect your personal data, Warwickshire County Council's website disconnects a Me@WCC ID which it hasn't 'talked' to for a while. If this happens, you will need to log in again. To guard against this, we recommend that you save any forms you are filling in every 15 minutes.


But I am saving it, and it still logs me out. What else can I do?
Between your keyboard and our system is a long chain of technology...
( your keyboard >> your PC >> modem & firewall >> telephone wires >> your Internet Service Provider >> more wires >> other webservers >> even more wires >> WCC Website >> Online Form etc.......)

A problem with any of these could cause you to lose a connection. In addition, they are all looked after by different people. Warwickshire County Council has made every effort to ensure our website and online systems are as robust as possible. The other components on the list are beyond our control. The trick is to try to isolate the part that's having trouble:

• If you're using a wireless modem / router, try using a direct cable connection to your telephone point instead. Cables tend to offer a faster, more secure and more stable connection to the internet.
• Can you use a different computer (preferably in a different location)? But please take appropriate precautions to safeguard your details when using a PC that other people use ( EG in a library or internet cafe). For example, if you log in with in an id, keep your passwords safe, ensure that you log out and close the browser when you have finished. Do not save copies of your details ( EG as a word processing document) on that PC.
• If it is safe for you to do so (see comments about using a different computer), try using a separate electronic copy of the data (EG a word processing document) and paste the details from there into our form.
• Sometimes the 'Temporary Internet Files' on your computer get corrupted and this affects your web browser's performance. These files, known as 'cookies' or 'cached pages', are stored on your computer to improve how you access the web. It can cause problems if they get corrupted - so they will need to be cleared out. You will find details of these files in your browser's 'tools' menu and the instructions for deleting them are in the browser's help. Each web browser ( E.G. Mozilla Firefox, Safari and Internet Explorer ) has different instructions for doing this. Open the browser's Help menu ( usually the last option in the menu at the top of the browser (File, Edit, View etc). Open the Help section's 'Search' area and look for 'cookies'. One of the results should tell you how to delete Temporary Internet Files. You will want to delete both the 'cookies' and the 'cache' pages for www.warwickshire.gov.uk. To help you we have included the instructions for Internet Explorer & Mozilla.

Internet Explorer
1) In your browser, open the 'Tools' menu. Select 'Internet Options'.
2) Click the 'Delete Cookies...' button. 3) A little warning box that appears. Click 'OK'. 4) Click the 'Clear History' button. You may have to wait a few seconds. 5) Click the 'OK' button.
Mozilla
1) In your browser, open the 'Tools' menu. Select 'Clear Private Data...'
2) In the box that appears, select 'Cache', 'Cookies' and 'Authenticated Sessions'. 3) Make sure 'Browsing History' and 'Download History' are NOT selected. 4) Click the 'Clear Private Data Now' button.